Return & Refund

Return & Refund Conditions

Thank you for shopping at AYC Gift Shop! We hope you love your purchase, but if you need to return an item, we’re here to help.

Return Policy

Eligibility:

  • Items must be returned within 30 days of delivery.
  • Products must be unused, in their original packaging, and in the same condition as received.
  • Custom or personalized items are non-returnable unless they arrive damaged or defective.

Non-Returnable Items:

  • Gift cards
  • Sale items
  • Any items listed on our website

Return Process:

  1. Initiate a Return: Contact our customer service team at info@aycgiftshop.in with your order number and reason for return.
  2. Receive Authorization: Our team will review your request and, if eligible, provide return authorization and instructions.
  3. Ship the Item: Package the item securely and ship it to the address provided. We recommend using a trackable shipping method.

Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • For defective or incorrect items, we will provide a prepaid return shipping label.

Refund Policy

Refund Process:

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5-7 business days.
  • Refunds will be issued to the original payment method.

Partial Refunds:

  • Partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.

Late or Missing Refunds:

  • If you haven’t received a refund within the expected timeframe, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
  • If you’ve done this and still have not received your refund, please contact us at info@aycgiftshop.in .

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@aycgiftshop.in for assistance.
  • For size or color exchanges, please return the original item for a refund and place a new order.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or refund as quickly as possible.

For any questions or further assistance, feel free to reach out to our customer support team at info@aycgiftshop.in

Thank you for shopping with AYC Gift Shop!